Grievance Policy & Mechanism

Grievance Mechanism: -

Malya Jewel Craft, Jaipur has established this grievance procedure to hear concerns related with money laundering activities, Supply chain non compliances, Human Right Violations or any other issues related with RJC requirements (if any found)

All above Concerns can be raised by interested parties via email or telephone to:

Mr. Rishi Sharma himself & Mr. Mohit Srivastava are responsible for implementing and reviewing this procedure.

Email: - malyajewelcraft@gmail.com / Mobile # 8079028206

Here is a clear and professional Grievance Handling Process based on your points:

Grievance Handling Process

Upon receiving a complaint, the company is committed to handling it in a fair, transparent, and timely manner. The following process will be followed:

1. Receipt and Documentation

All complaints will be formally recorded to ensure an accurate and complete account of the issue raised.

2. Communication of Procedure

The complainant will be informed about the grievance handling procedure, including the steps involved and expected timelines.

3. Understanding Desired Resolution

We will seek to understand how the complainant wishes the issue to be addressed or resolved.

4. Assessment and Allocation

The complaint will be assessed for its validity and relevance. Where applicable, it will be assigned to the appropriate internal department or responsible person.

If the complaint cannot be addressed internally (e.g., due to limited involvement in the issue), it may be redirected to a more suitable entity such as a relevant supplier or industry body.

5. Information Gathering

For complaints handled internally, additional information and evidence will be collected as necessary and appropriate.

6. Investigation and Action

Appropriate actions will be identified and implemented. This may include consulting all concerned parties and monitoring the situation to ensure proper resolution.

7. Decision and Communication

The complainant will be informed of the outcome, decisions taken, and any actions implemented.

8. Record Keeping

All complaints, along with the actions taken and resolution process, will be documented and retained for a minimum period of five (5) years.

[Rishi Sharma]

[Proprietor] 

[Malya Jewel Craft]

[Effective Date: -02/01/2026]